Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to providing a smooth and reliable delivery experience across the Kingdom of Saudi Arabia (KSA).

1. Order Processing

  • Orders are typically processed within 1–3 business days after confirmation.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • Once your order has been processed and shipped, you may receive shipping updates through SMS, email, or WhatsApp, where applicable.

2. Estimated Delivery Time

Delivery times may vary depending on your location and the availability of the product.

  • Major cities: Approximately 3–7 business days

  • Other areas: Approximately 5–12 business days

Please note that these are estimated delivery times and may be affected by weather conditions, courier delays, high order volumes, public holidays, or other circumstances beyond our control.

3. Shipping Fees

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your order.

We may occasionally offer free shipping promotions. Any specific terms or minimum order requirements will be displayed on our website.

4. Cash on Delivery

If Cash on Delivery (COD) is available, customers must provide accurate contact and delivery information when placing an order.

Please ensure that someone is available to receive and pay for the order at the provided delivery address.

5. Incorrect Address or Contact Information

Customers are responsible for providing complete and accurate shipping information. If an incorrect address or phone number is provided, delivery may be delayed or unsuccessful.

If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee changes once the order has been processed or shipped.

6. Delivery Delays

While we work with reliable shipping partners, delivery dates are estimates and are not guaranteed. We are not responsible for delays caused by:

  • Courier or logistics disruptions

  • Weather conditions

  • Public holidays

  • Incorrect customer information

  • Remote-area delivery limitations

  • Other circumstances beyond our reasonable control

7. Failed Delivery Attempts

If delivery cannot be completed due to an incorrect address, unavailable recipient, refusal to accept the order, or failure to respond to the courier, the package may be returned or cancelled according to the courier's procedures.

Additional shipping charges may apply if re-delivery is requested.

8. Order Tracking

Where tracking is available, customers will receive tracking information after their order has been shipped. Tracking updates may take some time to appear after dispatch.